Wildflower Holiday Cottages Booking Conditions

How To Book Columbine or Foxglove Cottage

On this page you will find Booking Conditions for our holiday cottages. Booking one or both of cottages is really easy. Check availability and special offers then decide how you want to contact us. You can book online, get in touch by email using our contact form in the sidebar of this page, phone Sue on 07709 436727 or send a text message. We’ll get back to you quickly to confirm your booking and to arrange for payment of the deposit which is 25% of the rental. Payment can be made by credit or debit card through a secure payment site. We also accept sterling cheque payments.

Our two cottages are usually open throughout the year. Covid-19 has caused us to change our policy on accepting short breaks for the foreseeable future. This means that during July, August and September 2020 the minimum length of stay is for 6 nights and we will offer discounts to guests who book for 14 nights or longer. Please contact us to discuss your requirements and to agree a suitable arrival day.  We hope to be able to offer 3-night short breaks again later in the year.

Wildflower Cottages Booking Terms & Conditions

Rental and Payment

The rental includes all central heating, electricity and other running costs. An initial supply of coal and logs will be provided free of charge. Towels and bedding are all included in the price. We do not charge extra if you wish to bring a pet to Foxglove Cottage unless you fail to notify us in advance. We require a deposit of the greater of £50 or 25% of the rental (rounded down to the nearest £1) to confirm the booking. Your booking will not be confirmed until we receive the deposit which should be paid within 7 days of making a booking. If we have not heard from you in this time we may accept an alternative booking. We will send you an email confirming the booking and letting you know what the outstanding balance is. The balance must then be paid at least 6 weeks before the start of the holiday. Non-payment of the balance of the rent on or before the due date shall be construed as a cancellation of the contract by the Hirer. For holidays which are to take place within 6 weeks of making the booking, the full rent is due on booking.

Arrival and Departure

Your cottage will be available to you from 4pm on the day of arrival, unless otherwise arranged. You must leave by 10am on the last day. This is to give us sufficient time to thoroughly clean and prepare the cottage for all new guests. It is sometimes possible to arrive earlier than 4pm, particularly during the winter months, so please feel free to ask us about this.

Pets

We allow guests to bring one well-behaved pet to Foxglove Cottage by prior arrangement. Pets are not allowed on the furniture, beds or bedding. Please read our Ground Rules for Dogs before booking. We do not allow pets in Columbine Cottage.

Cot and High Chair

We can supply a travel cot and highchair but these must be requested on booking. The travel cot is not suitable for babies that weigh more than 15kgs or for a child that is able to climb out.

WiFi

Both cottages have fibre-optic WiFi. We make no charge for this service but guests are personally responsible for their internet use during their stay. This connection must not be used to access any illegal material. The WiFi is reliable but we cannot guarantee its availability at all times.

Over-Occupancy

You must not allow more than 6 people (plus 1 child below 18 months sleeping in a cot) to occupy Columbine Cottage or 4 people (plus 1 child below 18 months sleeping in a cot) to occupy Foxglove Cottage. If you exceed the maximum stated above we are entitled to refuse to hand over the cottage to you or to repossess it. If this happens we will treat this as a cancellation by you and no refund of rental will be made. Any change in party size or composition must be notified to us in advance.

No Smoking

For the benefit of all guests smoking is not permitted in Columbine or Foxglove Cottages.

Damages and Breakages

Please take care with our property. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £20 if you did not report this.

Cancellation

Once you have booked your holiday, our agreement is a legal contract and your deposit is non-refundable. If for whatever reason you cannot take your holiday the following cancellation terms will apply. The effective date of cancellation is when written notification (by letter or email) is received by the Owner. If you cancel with 42 or more days (6 weeks) notice from the start of the booked period we will refund the rental paid less the non-refundable deposit. If you cancel with less than 42 days (6 weeks) notice from the start of the booked period, you remain legally liable to pay the full balance as specified on the Booking Confirmation. No refund will be made unless the cottage is re-let for some or all of the cancelled days. If we do succeed in re-letting the booking, we will refund the lower of either the rental paid by you or the rental received on re-letting, less the non-refundable deposit, less any re-letting costs incurred. We recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker. We will send refunds to you promptly but where cancellation is made between 0 and 42 days we will not be in a position to make a repayment (if any) until after your original holiday departure date.

Non-Availability of Accommodation

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. In addition, if the UK Government introduced lockdown measures to control the spread of Covid-19 which required us to close our holiday accommodation for some or all of the dates you have booked to stay, we would refund all monies paid by you. In no circumstances would our liability extend beyond this refund.

COVID-19

Guests must not travel to stay in Columbine Cottage or Foxglove Cottage if any of their party has COVID-19 symptoms (in accordance with Government guidance). They must inform the Owner of this. Guests showing signs of COVID-19 whilst staying at Columbine Cottage or Foxglove Cottage are required to take a test. The result of this test must be shown to the owner. If they are confirmed to have COVID-19, they must return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Only in exceptional circumstances will it be possible for guests to extend their stay and self-isolate in Columbine Cottage or Foxglove Cottage. If self-isolation is required to take place at Columbine Cottage or Foxglove Cottage then the guest will be charged the advertised price for each extra night plus any additional fees incurred in cancelling bookings affected by this self-isolation.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Data

Any data collected during the course of this booking may be kept on computer.

These Booking Terms and Conditions apply to all bookings made from 24th June 2020 onwards.