Wildflower Holiday Cottages Booking Conditions

How To Book Columbine or Foxglove Cottage

On this page you will find Booking Conditions for our holiday cottages. Booking one or both of cottages is really easy. Check availability and special offers then decide how you want to contact us. You can book online, get in touch by email using our contact form in the sidebar of this page, phone Sue on 07709 436727 or send a text message. We’ll get back to you quickly to confirm your booking and to arrange for payment of the deposit which is 25% of the rental. Payment can be made by credit or debit card through a secure payment site. We also accept sterling cheque payments.

BOOKING CONDITIONS

These booking conditions (the “Booking Conditions”) are between the property owner (“we”, “us” and “our”) and the holidaymaker(s) who book one of our holiday cottages (“the Property”). References to “you” or “your” are references to the person making the booking (“Booking”) and all members of the holiday party. Any Booking is subject to the conditions below. These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.

1. Rental and Payment

The rental includes all central heating, electricity and other running costs. In colder months an initial supply of coal and logs for the open fire will be provided free of charge. Towels and bedding are all included in the price. On booking we require a deposit of 25% of the rental (rounded down to the nearest £1).  The balance must then be paid at least 56 days (8 weeks) before the start of your holiday. For holidays which are to take place within 56 days (8 weeks) of making the Booking, the full rental payment is due on booking.  Once the deposit or full rental payment has been received, you will receive an email confirming the Booking. The contract between us will only be formed when you receive the booking confirmation email and is subject to these Booking Conditions.  If you fail to make a payment due to us in full and on time, we may treat your Booking as cancelled by you. You should carefully check the details of your Booking before making a payment, as well as the confirmation email and inform us immediately of any errors or omissions.

2 Cancellation By You

Once you have booked your holiday, our agreement is a legal contract.  The effective date of cancellation is when written notification (by letter or email) is received by us. If you cancel with less than 56 days (8 weeks) notice from the start of the booked period, you remain legally liable to pay the full balance as specified on the Booking Confirmation. If you cancel under the terms of our COVID-19 Refund Promise (paragraph 3) you will receive a full refund. In all other instances the following cancellation charges will apply:

Number of days before booking start date
that we receive your notice to cancel
Cancellation Charge
More than 70 days (>10 weeks)Administration charge of £30
57 to 70 days (8 to 10 weeks)25% of total cost
43 to 56 days (6 to 8 weeks)50% of total cost
29 to 42 days (4 to 6 weeks)75 % of total cost
28 days of less (4 weeks)90% of total cost
Cancellation Charges

We will send a refund of the rental you have paid, net of the cancellation charge, to you promptly. We will re-advertise the cottage when we receive your cancellation and if we do succeed in re-letting the cottage for some or all of your cancelled dates, we will refund the lower of either the rental paid by you or the rental received on re-letting, less a £30 administration charge, less any re-letting costs incurred, less any refund already sent to you. Any additional refund will be sent to you after your original Booking end date. Because we cannot guarantee to be able to re-let the cottage for your cancelled dates, we strongly recommend that you take out cancellation insurance.

3. COVID-19 Refund Promise

We will give you a full refund if the UK Government introduces lockdown measures to control the spread of COVID-19 which require us to close the Property for some or all of the dates you have booked to stay. We will also give you a full refund if you are unable to travel to take your holiday because of a local lockdown (this applies only to the booking address of the lead booker shown on the Booking confirmation and does not cover members of your party with addresses in other local lockdown areas). This refund promise does not cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with COVID-19, or are required to quarantine or self-isolate.

4. COVID-19 Infection

Guests must not travel to stay in the Property if any of their party has COVID-19 or has symptoms of it (in accordance with Government guidance). Guests showing signs of COVID-19 whilst staying at the Property are required to take a test. If they are confirmed to have COVID-19, they must return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Only in exceptional circumstances will it be possible for guests to extend their stay and self-isolate in the Property. If self-isolation is required to take place at the Property then the guest will be charged the advertised price for each extra night plus any additional fees incurred in cancelling bookings affected by this self-isolation.

5. Arrival & Departure

The Property will be available to you from 4pm on the day of arrival, unless otherwise arranged. You must leave by 10am on the last day. This is to give us sufficient time to thoroughly clean and prepare the cottage for all new guests.

6. Cot & Highchair

We can supply a travel cot and highchair but these must be requested in advance. The travel cot is not suitable for babies that weigh more than 15kgs or for a child that is able to climb out.

7. WiFi

We make no charge for WiFi but guests are personally responsible for their internet use during their stay. This connection must not be used to access or download illegal material. The WiFi is generally reliable but we cannot always guarantee its availability.

8. Over-Occupancy

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay unless it is shown on your booking form or detailed in other correspondence and agreed with us in advance. If you do so, we can refuse to hand over the cottage to you or can require you to leave it.  We will treat any of these circumstances as a cancellation of the Booking by you and we shall be under no obligation to refund you for fees already paid to us in those circumstances. Any refund will be at our sole discretion.

9. Pets

We allow guests to bring one well-behaved pet to Foxglove Cottage by prior arrangement. Pets are not allowed on the furniture, beds or bedding. No pets are permitted in Columbine Cottage.

10. No Smoking

For the benefit of all guests smoking (including e-cigarettes) is not permitted in any of our holiday cottages.

11. Damages and Breakages

Please take care with our property. You agree to comply with the regulations set out in any property manual provided to you and any other regulations reasonably specified by us from time to time and ensure that they are observed by all members of your party. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. You agree not to cause any damage to the walls, doors, windows, or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties. We do not charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £20 if you did not report this.

12. Non-Availability of Accommodation

We would only cancel your holiday if your accommodation were unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would give you a full refund. In no circumstances would our liability extend beyond this refund.

13. Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If you have any cause for complaint it is important that remedial action is taken as soon as possible. Please contact us if any problem arises so that it can be speedily resolved. If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.

14. Our Liability

Your Booking is made as a consumer for the purpose of a holiday and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you. We shall not be liable to you for any personal injury or damage to or loss of personal property, except where the injury, damage or loss is caused by our negligence. This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.

15. General

  • You may not transfer your Booking or any rights and responsibilities under these Booking Conditions to any other person, without our prior written consent. 
  • If at any time any part of these Booking Conditions is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.
  • You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of essential repairs or in an emergency.
  • Any data collected during the course of this booking may be kept on computer.
  • The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.  

These Booking Conditions apply to all bookings made from 13th February 2021 onwards.